Ticket resolved status

[Randall Wood]

On Tue, Jul 8, 2008 at 5:46 PM, Ryan Schmidt <ryandesign at macports.org> wrote:
> When closing a ticket in Trac, I can select from the following
> resolutions:
>
> fixed
> invalid
> wontfix
> duplicate
> worksforme
>
> More often than I would like, I find myself unsure which to select.
>
> The Guide does not give any guidance on these ticket resolution values.
>
> If I had to define these I guess I would say:
>
> fixed - there was a problem in MacPorts and it was fixed in MacPorts
> invalid - not a MacPorts issue?
> wontfix - there is a problem in MacPorts and it will not be fixed in
> MacPorts
> duplicate - another ticket describes this problem
> worksforme - unable to reproduce the issue, user did not provide
> sufficient information
>
> Is it possible to change these values in Trac? Add new resolutions?
> Remove ones we don't like? The TracTickets wiki page also lists these
> values, so I wonder if it's hard-coded?
>
> I find myself wanting a resolution like "no change required". Or is
> that what "invalid" is for?
>
> Take this ticket:
>
> http://trac.macports.org/ticket/15914
>
> It was a user error caused by a mis-configured macports.conf.
>
> Maybe "user error" is the resolution I want?
>
> How would you resolve this ticket? "fixed" because the user fixed the
> problem? "invalid" because it's not a MacPorts problem? "wontfix"
> because we won't change anything in MacPorts to fix it? "worksforme"
> because it works for me (when I don't mis-configure my
> macports.conf)? Do you see my problem? :-)
>

In my experience, user errors are almost always "invalid".



-- 
Randall Wood
randall.h.wood at alexandriasoftware.com

"The rules are simple: The ball is round. The game lasts 90 minutes.
All the rest is just philosophy."