Suggestion on auto ticket filing

[Dan Ports]

On Tue, Dec 01, 2009 at 05:13:58PM -0600, Ryan Schmidt wrote:
> Before we talk about technically how to auto-submit tickets, we should make sure that's what we want. Personally, I think the user needs to have some say in whether a ticket gets filed.

Personally, I'd be surprised if auto-submitted tickets proved useful at
all. I would expect significant numbers of duplicates, invalid bugs, or
bug reports for stale ports trees. I imagine that before too long
people would stop looking at the automatic submissions, and they might
even deter users from bothering to manually submit reports.

On the other hand, automatically gathering up relevant information
(system configurations, failure logs, etc) to attach to a report sounds
quite handy.

Maybe it would help to direct the user to a list of existing tickets
that theirs might be duplicating? The existing trac report of open tickets
against the same port would do nicely. I think I remember Ubuntu doing
something similar for new ticket submissions.

Dan

-- 
Dan R. K. Ports                              <dports at ambulatoryclam.net>
Research Henchman
Massachusetts Institute of Technology                     <drkp at mit.edu>
Computer Science and Artificial Intelligence Lab    <drkp at csail.mit.edu>