Help please

[Dave Horsfall]

On Sat, 17 Nov 2018, James Linder wrote:

> Why on earth would would the modem have a firewall? (but their firmware 
> is ratty so maybe thet are protecting their modem)

Because it's not so much a modem as a router.  If anything can be said to 
be the modem then it's the NBN box itself, converting the VDSL (if FTTN)
or fibre (if FTTP) to a gigabit WAN connection to the router.

Please understand network terminology before using it.

And yes, the T$ helldesks are utterly clueless, since being outsourced to 
Asia; they merely read from a script.

But this is getting grossly OT, and the problem would appear to lie fairly 
and squarely with your kit.

-- Dave