72 hours are not enough for maintainers?

[Ryan Schmidt]

On Feb 22, 2008, at 07:18, js wrote:

> On 2/22/08, Ryan Schmidt wrote:
>
>> On Feb 21, 2008, at 11:31, Eric Hall wrote:
>>
>>> I'd like to see an improvement in maintainer notification,
>>> some way for trac to grok the maintainers of a port a ticket is  
>>> filed
>>> against and send them an email without having a human properly  
>>> assign
>>> the ticket or fill in the CC: field.  I have no idea if there are  
>>> even
>>> hooks in trac to make that possible....
>>
>> I suggested that before too, but then jmpp pointed out that we don't
>>  capture the information "what port is this ticket for?" anywhere in
>>  the ticket. We don't have a field for that. Many people put the
>>  affected port name somewhere in the ticket title, but many don't,  
>> and
>>  those that do don't always put it in a consistent place. I don't  
>> know
>>  if we can reliably just try to find any portname in the ticket  
>> title.
>>  Also, many reporters report problems against the port they're trying
>>  to install, rather than against the dependency which actually  
>> failed.
>
> I suggest giving non-maintainers the permission to change "Assigned  
> to" field.

It seems to me like that would be a good idea too. But I'm not sure  
what all the implications of that would be.

> Once tickets are properly assigned, all you have to do is to look at
> "My tickets".

Assuming reporters assign tickets correctly, sure.

> In addition to that, How abount sending reminder to macports-dev
> when there're tickets unchanged more than a few weeks?
> Trac's backend is RDBMS so checking ticket state should be easy.

I know I have old tickets. Some need planning, some are waiting for  
upstream fixes, some are not very important but are still open  
because they're still unresolved. I don't need lots of emails nagging  
me about these. I have enough of an email problem as it is. Also,  
macports-dev is not a place to send automated emails; it's a place  
for discussing the development of MacPorts. For automated mails we  
have other lists, like macports-changes and macports-tickets.